FAQ

About Us

Q: Are you an official UEFA European Championship (EURO) store?
A: No, we are not. European elite football kit store (www.soccerkitworld.com) is an independent online football merchandise retailer. We specialize in fan-style jerseys and gear inspired by the UEFA European Football Championship (EURO). Our product designs draw inspiration from the tournament and its participating national teams' classic elements, but we are not an authorized retailer of UEFA or any of its official partners.

Q: How can I contact you?
A: For any questions, please feel free to email our customer service team at [email protected]. We typically respond to emails within 24 hours.

About Products

Q: Are your jerseys authentic official products?
A: We sell "UEFA European Championship Style Replica Jerseys". These jerseys pay homage to the classic aesthetics of the EURO tournament, utilizing color combinations and design motifs common to the event, offering fans a high-quality, unofficial way to support their favorite national teams.

Q: What is the quality of the jerseys? What fabric are they made from?
A: We prioritize product quality. Jerseys are typically made from lightweight, breathable, performance-oriented polyester fabrics designed for comfortable wear. Details like crests are often embroidered to enhance texture and durability. Specific fabric and craftsmanship details are available on each product page.

Q: Are the sizes standard? How do I choose the correct size?
A: We offer standard European/International sizing (e.g., S, M, L, XL). To ensure the best fit, we strongly advise you to

consult our detailed size guide on our website before placing your order. This guide provides precise body measurements in centimeters to help you choose accurately. If you prefer a looser fit, consider ordering one size up from your usual size.

Q: Which national team jerseys do you offer?
A: We offer a range of national team style jerseys representing countries prominent in EURO history. This includes, but is not limited to, classic and contemporary designs for traditional powerhouses like Germany, France, Spain, Italy, England, Portugal, Netherlands, and more. Our collection is updated around tournament cycles and fan interest.

Q: Do you offer player name and number printing?
A: Yes, for many popular national team style jerseys, we offer custom printing services (at an additional cost). You can check if this option is available on the respective product page and follow the instructions at checkout to enter your desired name and number. Please note that custom content must adhere to generally accepted decency standards.

Orders & Shipping

Q: Which countries or regions do you ship to?
A: We are a cross-border e-commerce store and ship orders to many countries and regions worldwide, including major markets like the USA, Canada, UK, EU nations, Australia, and more.

Q: What are the shipping costs, and how long will delivery take?
A: Shipping costs are automatically calculated based on your delivery destination and the total weight of your order. Orders are typically processed and dispatched within 1-3 business days after payment confirmation.

• Standard Shipping: Delivery takes approximately 10 to 25 business days.

• Express Services (optional services like DHL, UPS): Delivery takes approximately 5 to 15 business days.
  For more detailed information, please visit the "Shipping Policy" page on our website.

Q: How can I track my package after placing an order?

A: Once your order is shipped, an automated email containing a tracking number will be sent to your registered email address. You can use this tracking number to check the real-time location of your package on our website's "Order Tracking" page or the carrier's official website.

Q: Can I modify or cancel an order I've already placed?
A: Once an order enters the processing stage (usually within 24 hours of you placing it), modifications or cancellations may be very difficult. If you have an urgent need, please contact our customer service immediately at [email protected] with your order number. We will try our best to assist but cannot guarantee changes can be made.

Payment & Security

Q: What payment methods do you accept?
A: We accept multiple secure and convenient payment methods to cater to our global customers, including:

• International Credit/Debit Cards (e.g., Visa, MasterCard, American Express)

• PayPal
  All transactions are processed through encrypted, industry-standard secure payment gateways. We do not store your complete card information.

Q: Is it safe to shop on your website? How is my personal information handled?
A: Yes, your security is our priority. We use SSL (Secure Sockets Layer) encryption to protect all data transmitted during your browsing and checkout process. The personal information we collect (like name, address, email) is used solely to process your order, arrange delivery, and communicate with you for necessary post-purchase support. We strictly adhere to data protection regulations and will never sell or rent your information to any third party. For details, please read our Privacy Policy.

Customer Service

Q: What if I receive the wrong item, a defective item, or am not satisfied?
A: We stand behind the quality of our products. If you receive an incorrect item, one with a manufacturing defect, or an item significantly different from its website description, please contact us via our customer service email within 7 days of receiving the item. Please provide your order number and clear photos of the issue. Upon verification, we will arrange a replacement, partial refund, or store credit as appropriate.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, with original tags attached, and are not customized. The customer is responsible for the cost of return shipping. Once we receive the returned item and verify it meets the return conditions, we will process a refund to your original payment method, or you may choose to convert the refund amount into equivalent store credit for future

purchases. Please note: Customized items with personal printing, and final sale/clearance items are generally non-returnable (unless defective). For the complete return process and conditions, please see our "Returns & Refunds Policy" page on the website.

Q: What if my package is lost or damaged during transit?
A: If you have not received your package for an extended period (tracking hasn't updated), or if the received package has severe external damage/damaged contents, please contact us via customer service email within 48 hours of discovery. Provide your order number and photos of the damaged package/product if possible. We will assist you in initiating an inquiry or claim with the shipping carrier and, based on the final determination of responsibility, provide a solution (e.g., reshipment or refund).